Terms and Conditions

Last updated: 10 November 2026

These terms apply to every person who enters BoulderBox or joins one of our programmes, at the centre or outdoors. They are part of the registration form and waiver that you sign. If these terms and the waiver say different things, the waiver applies. Please read them with our Rules and Etiquette and our Privacy Policy.

1. Who we are

BoulderBox is run by Chattan Climbing Sports Solutions LLP, LLPIN AAJ-0117 ("BoulderBox", "we", "us"). Registered office: 43, Community Centre, New Friends Colony, New Delhi 110025. The centre is at OCF, Sector B, Pocket 9, Vasant Kunj, New Delhi 110070. Contact: info@boulderbox.in, +91 96501 05578.

2. The risks of climbing

Climbing is an activity with a danger of personal injury or death. You must know and accept these risks, and you are responsible for your own actions.

• The centre is an artificial environment, but the risks are no less serious than on a boulder, crag or mountain outdoors. Bolt-on holds can also spin or break.
• The soft flooring under the bouldering walls gives a more comfortable landing. It does not make the climbing safer. Broken and sprained limbs are common on this type of wall. An uncontrolled fall is likely to injure you or another person.
• If you climb beyond your ability, you are likely to fall. Any fall can cause an injury. You must make your own assessment of the risk each time you climb.

3. Your health

You confirm that you are fit to use the centre and to take part in the activities. If you are not sure, get medical advice before you register. Tell our staff about any injury or health condition that can affect your safety.

4. Safety rules

The rules are part of the duty of care that we owe you by law, so they are not open to negotiation. If you do not follow them, our staff will ask you to leave.

1. Report to reception on each visit before you climb.
2. Use care and common sense at all times.
3. Tell a member of staff immediately about any problem with the walls, the equipment or another climber's behaviour.
4. Be aware of the climbers around you and how your actions affect them.
5. Do not distract people while they climb.
6. Stand well back from the walls unless you are spotting a climber. Never stand directly below a climber.
7. Never climb directly above or below another climber.
8. Do not climb over or on top of a wall or structure unless a sign says that you can. Do not hold or touch girders, metalwork or lights.
9. Climb within your ability. Come down by down-climbing or, at the least, with a controlled fall or jump.
10. Keep the mats clear of bags, clothes, brushes, shoes and all other objects.
11. No food or drink on the mats.
12. Do not climb under the influence of alcohol or drugs. Smoking is not permitted in the centre.
13. Respect the centre and its equipment. Do not remove or damage our property.

You must also follow the signs at the centre and the instructions of our staff.

5. Climbing with and without supervision

• Before you climb without supervision, you must register and confirm that you understand these terms, the rules and the risks.
• A person who cannot register as competent is a novice and must not climb without supervision.
• An adult who is registered as competent and has passed our supervisor assessment can supervise up to two novices or children.
• If you are not confident with a piece of equipment or a technique, do not use it without a competent person to supervise you.

6. Children (under 18)

A parent or legal guardian must sign the registration form and waiver for every climber under 18, and must carry a valid photo ID.

• Age 14 to 17: can climb without supervision after our staff have signed them off as competent. Until then, the rules for ages 6 to 13 apply.
• Age 6 to 13: climb in our coached kids classes, or at other times with a parent or legal guardian who supervises them. National competitors, and children that our staff have signed off as competent, can climb without supervision.
• Under 6: cannot join classes, and our coaches do not supervise them. They can climb only with a parent who is an experienced climber, who stays with them at all times and takes full responsibility for them.

Children on the ground are at special risk of serious injury from a falling adult climber. The supervising adult must make sure that a child is never directly below a climber. More detail is on the Under 18s page.

7. Your details

The details you give at registration must be true and correct. If they are not, we can end your services without notice or refund. We use your personal data as our Privacy Policy describes.

8. Passes, memberships and classes

• Prices: the current prices are on the Pricing page and include GST. You pay all taxes and government charges that apply.
• Validity: each pass, pack and membership is valid for the period shown when you buy it. Entries or classes that you do not use in that period expire.
• No transfer: a pass, pack or membership is for the person named on it. You cannot transfer it to another person.
• Shareable passes: where a pass says that it can be shared, any person can use it when the pass holder is present. When the pass holder is not present, only the holder's immediate family can use it. Each person uses one entry.
• No freeze: you cannot pause a pass, pack or membership. The validity period continues if you do not come.
• No cancellation or refund: you cannot cancel a pass, pack or membership after you buy it. We do not refund amounts paid for entries, classes or membership time that you did not use, unless we end the service for a reason that you did not cause.
• Exceptions: if a serious injury or illness stops you from climbing, write to info@boulderbox.in with a doctor's certificate. The centre management can then allow a freeze or an extension. This is its decision, case by case. These terms do not remove a right to a refund that the law gives you.
• If we close: we can close the centre for repair and maintenance for up to 15 days in a row without an extension of your membership. If a closure is longer than 15 days, we will tell you in writing and extend your membership by the full time of the closure. If the centre closes permanently, we will give you 5 days' written notice where we can, and refund your unused membership dues.
• If we move: if the centre moves to a new location, we will give you 5 days' written notice where we can. Your pass or membership continues on the same terms and is not refunded.
• Changes: we can change our opening hours, facilities and services. We can stop or limit a service because of repairs, a failure of water or power supply, a government order, or an event outside our control. We do not pay compensation for these changes.

9. Conduct and the right to refuse entry

We reserve the right of admission. We can refuse entry to any person, or end a person's services, if that person does not follow these terms or the centre rules. Examples are misconduct, complaints from other visitors, sexual harassment, and poor hygiene. In that case we do not refund payments already made.

• Be polite to other visitors and to our staff.
• Sexual harassment in any form is not permitted. Our Sexual Harassment Policy applies.
• Do not come to the centre after you have taken alcohol, drugs or any other intoxicating substance, and do not bring them in. The decision of the centre management on this is final.
• Wear suitable sports clothing and keep good personal hygiene.
• Do not use any media, including social media, to defame BoulderBox, its staff or its visitors.

10. Personal belongings

• You bring your belongings into the centre at your own risk. This includes items that you put in a locker. We are not liable for theft, loss or damage.
• We keep lost items that we find for 28 days. After that we can discard them.

11. CCTV, photos and video

Some areas of the centre are under CCTV, 24 hours a day, for the safety and security of visitors and staff. We sometimes take photos and video at the centre and at our outdoor events, and we can use them after your time with us has ended. If you do not want to appear, tell a member of staff. See our Privacy Policy.

12. Liability

You take part in all activities at your own risk. To the fullest extent that the law allows, BoulderBox and its partners, staff, consultants and contractors are not liable for injury (fatal or not), or for loss, damage or theft of property, that occurs at the centre or at one of our programmes. Nothing in these terms excludes or limits liability for the gross negligence or wilful misconduct of BoulderBox.

13. Outdoor programmes and events

These terms also apply to every programme and event that we run outside the centre. You are responsible for your own safety and well-being when you take part.

14. Complaints and feedback

Give us your complaint or feedback in writing, at the front desk or by email to info@boulderbox.in. We will try to contact you within 7 working days.

15. Changes to these terms

We can change these terms and the centre rules. We will put the new version on this page and change the date at the top. These terms can be changed for one person only in writing, signed by an authorised representative of BoulderBox. A spoken promise from a member of staff does not change them. If we do not use one of our rights at some time, we do not give up that right.

16. Law and disputes

The laws of India apply to these terms and to the registration form and waiver. The courts at New Delhi have exclusive jurisdiction over any dispute that arises from them.

If a court finds that one part of these terms is not valid, the other parts continue to apply.